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It is generally believed by those in our trade that while employment candidates may embellish their employment tasks and positions, they will downright lie about their education.
Yes, that person interviewing with your Human Resource Manger and other relevant executives, the one looking presentable and acting so bright and articulate may well be inventing his education. In most cases your candidate’s claim to a higher education is not necessarily a total invention. He may have in fact actually enrolled in the university listed on the resume. He just didn’t graduate from that school. Or any other school, for that matter.
But then there are those, a notable amount of employment candidates who have engaged in what we term a ghost attendance. That is to say they not only failed to graduate from the school, but they never enrolled at all. Why they chose that particular school as their fictional place of graduation is anyone’s guess. But enough candidates lie about graduating from schools they may have never seen, save for photos on the Internet. The HR person should always consider the ghost attendance a very real possibility.
As to which schools the job candidates may claim to have graduated, the selection is varied and sometimes darkly amusing. Some may choose the smaller and more out of the way schools as their fictional alma maters. They may select something arty and prestigious, one of those schools you may hear about but not know much about.. Or your candidate can take obscurity in another direction by listing on their resume some grievously remote or sub-par institute of higher learning that few ever even heard of..
There is certain logic to making such claims. By listing say, an obscure Mid-Western school or esoteric New England college, as his place of graduation, your candidate may believe he helps substantiate his credibility. Even the more astute HR person may well determine no one would actually lie about graduating from a Reed College, in Oregon, Amherst, in Massachusetts, or Lake Forest, in Illinois? Or for that matter as a defense against low self-esteem, who would dare boast of graduating from one of the legions of North Western Eastern Slippery Eel Teacher’s College in the far corner of the middle of nowhere? So, the thinking goes, you may accept their claim at face value and never bother to check it out.
Other candidates will take the alternate route. Most in fact, will choose the larger schools, believing their names and alleged graduation dates may well get lost in the bureaucratic shuffle. Of course, if they did attend for awhile, they hope their registered enrollment may mistakenly be interpreted as proof of graduation. What they lack in education, they make up for in audacity. Well, sort of.
Finally, there are the no degree degrees. These are the phony degrees awarded for “life experience” and are not representative of attendance or graduation from any legitimate or accredited college. They are totally bogus. But they are popular. The more enterprising among the duplicitous can purchase these degrees online for anywhere from fifty bucks to several hundred dollars. The graduate degrees are a little pricier than the mere Bachelors’ but they are available from any number of phony universities. Some of them even look impressive; provided you don’t look try to find the school’s physical address on the Internet.
Before you become too upset or overly suspicious, bear in mind that those who lie about their degrees comprise a minority of employment candidates. More often than not your candidate actually is who he says he is and did attend and graduate from the college listed in his resume. But bear in mind the operative phase here is “more often than not.” With that in mind, think of the ways you may cause embarrassment and even litigation if you mistakenly hire someone who has obtained only a fictional degree.
It may be true that lacking a Bachelor’s degree in certain disciplines may be irrelevant. There is a saying, for example, that a good sales person is born and not made, or something to that affect. And while that may be true in certain disciplines, in more than a few someone better have the qualifications afforded through the proper education. It may well be your new hire with his fictional degree may genuinely lack the skill sets required for the job. This reality can cause all sorts of problems and even lead to catastrophe in its myriad forms. Read the rest of this entry »

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The very foundation of outsourcing means getting someone to handle your work, a partner in business. Ideally the outsourcing consultant or company should have a similar vision as yours and solid work ethics.

Success in business would depend greatly on finding the right outsourcing company and for this you must:

• Determine clearly what your core business competencies are. Know your strengths and weaknesses.

• Clearly define your goals, future business plans.

• Create an outsourcing proposal that outlines your objectives as well as needs. State clearly the details of the project, expectations, timelines, as well as budgets.

• Do in depth research on outsourcing companies to find out which ones will satisfy your needs. Alternately one can hire a consultant to carry out the search.

• Search for an organization that can source many talents. Flexibility in operations is crucial.

• Interview at least 3-4 organizations. Check out their referrals and projects completed. Be sure to meet key personnel to gauge their competencies. And check out their technological expertise.

• Do a cost effectiveness study as also how the selected company will fulfill your needs. Whether their infrastructure and training will be in synchrony with yours. Systems must be compatible. The costing should address impact of increased flexibility, difference in productive and time management, which is the time taken to reach the market and its effect on competition.
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1. Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say it.” Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you’ll always be professional.
2. Speak more slowly. You’ll be amazed at how much more clearly you can think and how much control and confidence you experience when you consciously slow down your rate of speech. Speak slowly and methodically when your emotional triggers are launched and you’ll maintain poise during difficult conversations.

3. Wait 1-2 seconds before responding. Responding immediately to difficult or tactical customers could result in you saying something you’ll later regret. Before you respond, take a deep breath, wait at least 2 seconds, and think about the best response and the best approach.

4. Take a time-out. When you sense that your buttons have been pushed, take a break. You can tell the customer you need to put him on hold while you review a file, or whatever excuse sounds good at the time. The point is to get away from the customer for a few seconds so you can re-group.

5. Use positive self-talk. I’m going to sound like Dr. Phil on this one, but I’m quite serious. Instead of saying to yourself, “I don’t get paid enough to put up with this ____.” Say something more positive like “This guy really needs my help.” Thinking more positively helps you respond more positively and professionally. Negative thoughts lead to negative words, and it spirals into a very negative situation.
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